Política de reembolso

Refund Policy – Gaming Store

At Gaming Store, we are committed to providing you with an exceptional shopping experience. We hope you are satisfied with your purchase, but if for any reason you wish to return an item, we have established the following refund policy.

1. Right of Withdrawal

In accordance with applicable law, you have the right to withdraw from your purchase within 14 days from the date of receiving your order. During this period, you may return any item purchased on our site for a refund or exchange.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Returned in their original condition, unused, unwashed, and without signs of wear.

  • Returned with all original labels and packaging.

  • Not on sale or promotional items (see exceptions below).

3. Exceptions

Certain products cannot be returned or exchanged, including:

  • Custom or personalized products.

  • Promotional or final sale items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at mygamingnewstore@gmail.com with your order number and the items you wish to return.

  2. You will receive a return form and a return shipping label.

  3. Carefully pack the items with their original packaging and attach the provided return label.

  4. Ship the package via the carrier of your choice. We recommend using a tracked shipping method to ensure the safe return of your items.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect. In that case, we will provide a free return shipping label.

6. Refunds

Once we have received and inspected the returned items, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method, unless otherwise agreed with our customer service team.

7. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us in advance to check product availability. If the item is in stock, we will provide the necessary instructions to proceed with the exchange.

8. Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receipt. We will arrange a replacement or full refund, depending on your preference.

9. Contact

For any questions regarding our refund policy or to initiate a return, please contact us at mygamingnewstore@gmail.com or via our contact form on the website.

Thank you for shopping with Gaming Store!